An ICICI Bank spokesperson told news agency IANS about 17,000 credit cards that were issued in the past few days “were erroneously mapped in our digital channels to wrong users”.
“As an immediate measure, we have blocked these cards and are issuing new ones to the customers. We regret the inconvenience caused,” said the ICICI Bank spokesperson.
The bank also said that the number of impacted credit cards constituted “about 0.1% of the bank’s credit card portfolio”.
“No instance of misuse of a card from this set has been reported to us. However, we assure that the Bank will appropriately compensate a customer in case of any financial loss,” the spokesperson noted.
Users reported issue with ICICI Bank iMobile Pay app
Earlier in the day, various reports suggested that some ICICI Bank customers claimed on social media that they were seeing credit card details, including their full number and card verification value (CVV), of people they don’t know.
On forum Technofino, several users reported seeing sensitive data such as the full card number, expiry date, and CVV of unknown customers’ credit cards of some users on their iMobile Pay app.
A person claimed that domestic transactions are blocked due to OTP verification but he could do international transactions from the card.
“I have access to someone else’s Amazon Pay CC due to a security glitch on the iMobile app. Although OTP restricts domestic transactions, I can do international transactions using the details from the iMobile app,” the person wrote.