“Air India, please let mine and the numerous other parents stranded at the boarding area go home! AI 183 is over 8 hrs late.People were made to board the plane and sit without ac. Then deplaned and not allowed to enter the terminal because immigration was done,” Abhishek Sharma, a passenger, said on X from his handle @39abhishek at 10.44 pm on Thursday.
In subsequent posts, he said: “Airlines took passengers to a hotel. Room was provided by 2 am (Friday). A new boarding pass was provided with departure time of 11am. Parents are back at the airport and it seems even this flight is cancelled. No one from Airlines is helping,” he said on X at 8.43 am Friday.
“Appreciate the response but please convert that into action. 10 hours should be enough time for your team to take act and make things comfortable for passengers,” while tagging DGCA, PMO and aviation ministry to “take note that these horror stories are a daily affair with airline.” he added.
Last week passengers of a Mumbai -SFO had a similar experience.
Frequent flyers wonder why there is so little improvement in the airline even almost 2.5 years after the founder Tata Group acquired it from the government.