NEW DELHI: Microsoft global outage has affected the check-in systems used by Indian carriers including IndiGo, Akasa and SpiceJet since 10.45 am Friday — leading to slower processes and long queues. Industry sources say other airlines like Air India Group are so far not affected. Airports are also affected.
IndiGo, India’s largest airline by passenger carriage on a standalone basis, said on X (former Twitter): “Our systems across the network are impacted by an ongoing issue with Microsoft Azure, which has resulted in increased wait times at our contact centres and airports.You may experience slower check-ins and longer queues. We are all hand on deck and working relentlessly to restore stability and normalcy. Our digital team is also coordinating closely with Microsoft Azure to solve these issues swiftly.”
In a statement, Adani Airports said: “A global IT outage has affected operations, impacting flights nationwide. During this time booking, check-in, access to boarding passes and flights are likely to be impacted. We are collaborating with airlines to manage operations and minimise delays. Please reach out to your respective airlines for information. Thank you for your patience.” Adani runs airports in Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati and Thiruvananthapuram.
Air India Express said: “Digital infrastructure issues have temporarily impacted online and airport operations across multiple airlines and airports globally. Please plan your travel and keep sufficient time in hand for airport procedures. We regret the inconvenience and appreciate your patience and understanding during this time.”
Akasa said in a statement: “Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest.”
SpiceJet said: “We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We kindly request passengers with upcoming travel plans to arrive at the airport earlier than usual to complete check-in at our counters. We sincerely regret for any inconvenience this may cause and assure you that our teams are diligently working with our service provider to resolve these issues promptly. Thank you for your patience and co-operation during this time.”
IndiGo, India’s largest airline by passenger carriage on a standalone basis, said on X (former Twitter): “Our systems across the network are impacted by an ongoing issue with Microsoft Azure, which has resulted in increased wait times at our contact centres and airports.You may experience slower check-ins and longer queues. We are all hand on deck and working relentlessly to restore stability and normalcy. Our digital team is also coordinating closely with Microsoft Azure to solve these issues swiftly.”
In a statement, Adani Airports said: “A global IT outage has affected operations, impacting flights nationwide. During this time booking, check-in, access to boarding passes and flights are likely to be impacted. We are collaborating with airlines to manage operations and minimise delays. Please reach out to your respective airlines for information. Thank you for your patience.” Adani runs airports in Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati and Thiruvananthapuram.
Air India Express said: “Digital infrastructure issues have temporarily impacted online and airport operations across multiple airlines and airports globally. Please plan your travel and keep sufficient time in hand for airport procedures. We regret the inconvenience and appreciate your patience and understanding during this time.”
Akasa said in a statement: “Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence request passengers with immediate travel plans to reach the airport early to check-in at our counters. We sincerely regret the inconvenience caused and want to assure you that our teams are working with our service provider to resolve the same at the earliest.”
SpiceJet said: “We are currently experiencing technical challenges with our service provider, affecting online services including booking, check-in, and manage booking functionalities. As a result, we have activated manual check-in and boarding processes across airports. We kindly request passengers with upcoming travel plans to arrive at the airport earlier than usual to complete check-in at our counters. We sincerely regret for any inconvenience this may cause and assure you that our teams are diligently working with our service provider to resolve these issues promptly. Thank you for your patience and co-operation during this time.”