NEW DELHI: Credit card holders eligible for lounge at some airports, including Mumbai and Ahmedabad, are facing more than usual trouble in accessing this facility. While there have always been long queues given the number of eligible card holders, in past few days the lounge service provider — Dreamfolks — is facing some issue with card companies due to which access is not being provided.The result: the queues have gotten even longer.
In a statement, Adani Airport Holdings Ltd (AAHL, which runs Mumbai and Ahmedabad airports among many others) said: “Passengers at airports across India have been experiencing disruptions in lounge access. This is due to the unexpected suspension of services by Dreamfolks Services Ltd, a lounge access provider partnered with several banks, in violation of its service agreements with the affected airports. AAHL is actively working with the banks to facilitate the immediate resumption of services. Despite our requests, services through Dreamfolks have not yet been restored.”
Till this issue is resolved, Adani Group airports have started accepting all major debit and credit cards from other access providers “as an interim alternative.” “We are committed to fully supporting passengers during this period,” AAHL spokesperson said.
On its part, DreamFolks Services Ltd says it is “currently addressing a temporary disruption in our services. Our dedicated team is working diligently with our partners to identify the root cause and implement solutions as quickly as possible. We would like to clarify that all our contractual agreements remain in full force. We are fully compliant with our obligations and are executing our services accordingly.”
“Our top priority is to minimise any inconvenience to passengers and restore normal operations swiftly…. we are confident that the actions we are taking will lead to an even stronger and more reliable service framework in the future,” a DreamFolks spokesperson said.
The post Covid travel resurgence has seen lounges emerge as the newest long entry point at many airports – after terminal entry, check-in, security and immigration. The sheet volume of eligible card holders means there’s almost always long queue for lounge access. A few months back a senior Vistara (a full service airline) official had said the issue has been raised with lounge service providers and airport operators.
In a statement, Adani Airport Holdings Ltd (AAHL, which runs Mumbai and Ahmedabad airports among many others) said: “Passengers at airports across India have been experiencing disruptions in lounge access. This is due to the unexpected suspension of services by Dreamfolks Services Ltd, a lounge access provider partnered with several banks, in violation of its service agreements with the affected airports. AAHL is actively working with the banks to facilitate the immediate resumption of services. Despite our requests, services through Dreamfolks have not yet been restored.”
Till this issue is resolved, Adani Group airports have started accepting all major debit and credit cards from other access providers “as an interim alternative.” “We are committed to fully supporting passengers during this period,” AAHL spokesperson said.
On its part, DreamFolks Services Ltd says it is “currently addressing a temporary disruption in our services. Our dedicated team is working diligently with our partners to identify the root cause and implement solutions as quickly as possible. We would like to clarify that all our contractual agreements remain in full force. We are fully compliant with our obligations and are executing our services accordingly.”
“Our top priority is to minimise any inconvenience to passengers and restore normal operations swiftly…. we are confident that the actions we are taking will lead to an even stronger and more reliable service framework in the future,” a DreamFolks spokesperson said.
The post Covid travel resurgence has seen lounges emerge as the newest long entry point at many airports – after terminal entry, check-in, security and immigration. The sheet volume of eligible card holders means there’s almost always long queue for lounge access. A few months back a senior Vistara (a full service airline) official had said the issue has been raised with lounge service providers and airport operators.