Flight 6E 2235, which was en-route from Delhi to Varanasi, experienced significant cabin temperature fluctuations, causing severe discomfort among passengers.
A video of the incident, widely shared on social media, showed passengers fanning themselves with inflight magazines while others appeared to be struggling due to the heat. Some passengers reportedly lost consciousness.
In response to the situation, IndiGo issued a statement on Saturday, saying, “We extend our apologies for the inconvenience experienced on flight 6E 2235 operating from Delhi to Varanasi on September 5, 2024.”
“The discomfort was attributed to fluctuations in cabin temperature, which were adjusted in response to passenger requests. Our cabin crew promptly extended assistance to the affected passengers,” the statement added.
This is not the first time IndiGo has faced such an issue. In June 2024, a similar incident occurred on the airline’s Delhi-Bagdogra flight when the AC stopped working for nearly an hour, leaving passengers, particularly the elderly, gasping for air. Elderly passengers faced breathing difficulties due to suffocation, and angry passengers said they felt like they were being ‘hijacked’.
In response to that incident, IndiGo had issued a statement attributing the malfunction to high ground temperatures affecting the aircraft’s operations.