NEW DELHI: The Central Consumer Protection Authority (CCPA) has ordered a detailed investigation into complaints of ride hailing platforms charging different fares for the same route at the same time from consumers booking cabs using iPhone or Android phones, the consumer affairs department told Rajya Sabha on Wednesday.
The department said the matter has been referred to CCPA’s DG (investigation) as “both the companies (Ola and Uber) have denied the charges”.
In response to a question in Parliament, the department said the alleged price disparity being followed by ANI Technologies Private Ltd (Ola) and Uber India Systems Private Ltd (Uber) for cab fares displayed on Android and iOS devices for identical rides has come to its notice.
“Accordingly, the CCPA issued a letter on Jan 10, 2025 seeking response from Ola and Uber regarding alleged differential pricing. Ola and Uber have denied the charges,” it said.
Officials said the detailed investigation will establish whether the companies are resorting to such practices, which are against consumer interest and is unfair trade practice.