‘Close all Zerodha accounts. They’re not …’ The ‘customer message’ that got CEO Nithin Kamath and his team get into immediate action – The Times of India
A compliance mandate requiring a customer to “Close all Zerodha accounts” as they’re “not a trusted broker” prompted an unexpectedly swift response from CEO Nithin Kamath, showcasing the $2 billion fintech company’s approach to customer concerns.Bengaluru product manager Sachin Jha received the ultimatum when his wife joined a global investment bank that classified Zerodha as…