Private banks misreporting complaints as queries: Shaktikanta Das – Times of India
MUMBAI: RBI Governor Shaktikanta Das has criticised private banks for mishandling customer grievances, flagging a concerning trend of misclassifying complaints as mere queries. “It is disheartening to see complaints being misclassified, which undermines the very foundation of customer trust,” Das said at the Conference of Directors of Private Sector Banks in Mumbai. He urged banks…